FAQ

Sales QUESTIONS

What services will I get when I buy a HIA modular kitchen?

Our design consultation, site visits, measurement services, delivery, and installation are all included, free of cost when you buy an HIA kitchen. Other services that are included in the cost are:

civil work, such as leveling uneven walls

necessary electrical adjustments like shifting switches

countertop fitting and installation

Services that can be provided for an additional cost include flooring, painting and tiling.

I want to buy a kitchen - how does it work?

Discover. Browse our online catalog of kitchen designs, especially created for Indian homes, and save the kitchen looks you love.

Contact. Fill up the online form and take our kitchen style quiz to show interest in a free consultation session.

Meet. Show your interest by filling up a quick form. We’ll get in touch and schedule your free consultation session.

Consult. Meet your kitchen designer and discuss your requirements, taste, budget, layout and anything else that is needed to custom-design your kitchen. If you don’t have a floor plan, we’ll get it measured at no extra cost.

Finalize. Your kitchen designer will help you visualise your kitchen design options via 3D and virtual reality experiences. The design will be finalised with your approval.

Order. Place order for your finalized kitchen design.

Installation. Your made-to-measure kitchen will be delivered and installed in 8 weeks.

How do I pay for my kitchen?

For your made-to-order HIA kitchen, the payment structure is as follows :

  • 10% – On confirmation
  • 40% – On placing the finalized order
  • 50% – Before delivery and installation.

The payment can be done via online payment links/ NEFT/ cheque/ cash.

Can I also buy a HIA modular kitchen on EMI?

Yes, we do provide EMI finance options on HIA kitchens.

Does the HIA kitchen come with a warranty/guarantee?

HIA kitchens come with a limited 10-year warranty that covers :

Manufacturing defects in material

Termite and fungus

Color fading (if not subjected directly to sunlight)

Product failure

The limited 10-year warranty is only valid if

The HIA kitchen was purchased from and installed by an authorized HIA kitchen personnel

The customer has proof that the payment for the product has been made in full.

The customer has signed the completion certificate. (Applicable in those cases where the claim arises after the installation of the kitchen)

The warranty certificate issued to the customer has been duly signed and stamped by the authorized HIA personnel

HIA kitchens are warranted to the original purchaser to be free from defects in materials and workmanship for a period upto 10 years from the date of possession. If the product is found to be defective upon inspection by a company authorized representative, the defective part will be repaired or replaced without charge.

The HIA warranty is void for:

  • Damages due to usage of the product beyond its intended use, negligence, tampering, abuse, fire and natural calamity
  • Scratches, rips etc.
  • Long periods of water contact
  • Dismantling your modular kitchen, without the assistance of a HIA professional

The warranty obligation is a Limited Warranty and is for the repair, replacement or credit adjustment of the defective component and those other components integrally associated with it.

Technical QUESTIONS

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Billing QUESTIONS

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Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

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Do you have more questions?